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If you are a client and have a complaint / grievance, you can submit the complaint in the form below. However, you may wish to check the following links / details given below:


Classification of Complaint/ Grievance, Request, Escalated Request and Query

Complaint / Grievance: A Complaint/ Grievance is defined as any communication that expresses dissatisfaction about an action or lack of action, about the standard of service/deficiency of service of the Company or asks for remedial action.

Request: Any communication from a customer soliciting a service such as a change or modification and or any communication seeking clarity on the outcome of a process/ change in service.

Escalated Request: At times customer may require exceptional handling. These transactions expected from the Company would have however been fulfilled in the normal course in accordance with the Company’s internal processes. These would be categorized as “Escalated Requests”.

Query: Any communication from a customer for the primary purpose of requesting information about the company and/or its services.

 

Complaint Form

       
       

 

Description


 

 

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