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If you are a client and have a complaint / grievance, you can submit the complaint in the form below. However, you may wish to check the following links / details given below:


Classification of Complaint/ Grievance, Request, Escalated Request and Query

Complaint / Grievance: A Complaint/ Grievance is defined as any communication that expresses dissatisfaction about an action or lack of action, about the standard of service/deficiency of service of the Company or asks for remedial action.

Request: Any communication from a customer soliciting a service such as a change or modification and or any communication seeking clarity on the outcome of a process/ change in service.

Escalated Request: At times customer may require exceptional handling. These transactions expected from the Company would have however been fulfilled in the normal course in accordance with the Company’s internal processes. These would be categorized as “Escalated Requests”.

Query: Any communication from a customer for the primary purpose of requesting information about the company and/or its services.

 

Complaint Form

       
       

 

Description


 

 

Read what our Customers say...

Great assistance by the counselors. Happy that i choose ISA for immigration.

Kamal Taneja

Amazing experience with ISA Global. They helped me with processing my VISA for Canada.

Bhuvan Bora

They were really helpful and professional while resolving my concerns. I feel good about choosing ISA as my immigration assistant to Canada.

Preeti Sharma

Satisfied.

Rohan Dutta

In addition to Immigration assistance they help you to get ready to face the system. Helped me in IELTS preparation and score good in that.

Kumar Mangalam

The team of ISA Global is very cooperative and you don't have to worry about any legal procedure. I really had an amazing experience with ISA Global.

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This company is great! I was in a terrible place looking for services,I can across websites with extravagant fees and then I found them. Their service is not too expensive and they are on point.

kashish

Before i came to ISA I used to think immigration is a tough process. Thanks to their staff for making it a breeze for me and my husband.

PRIYA SEMWAL

Appreciate their way of working and commitment toward the clients.

Mohit Puri

ISA Global has a high reputation around the country and they are best in class agency which can even help people who have zero knowledge about the abroad education and career. From career counseling to exam preparations and visa process, everything is dealt at one place where success rate, customer satisfaction are very high.

Salil Bhardwaj