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If you are a client and have a complaint / grievance, you can submit the complaint in the form below. However, you may wish to check the following links / details given below:


Classification of Complaint/ Grievance, Request, Escalated Request and Query

Complaint / Grievance: A Complaint/ Grievance is defined as any communication that expresses dissatisfaction about an action or lack of action, about the standard of service/deficiency of service of the Company or asks for remedial action.

Request: Any communication from a customer soliciting a service such as a change or modification and or any communication seeking clarity on the outcome of a process/ change in service.

Escalated Request: At times customer may require exceptional handling. These transactions expected from the Company would have however been fulfilled in the normal course in accordance with the Company’s internal processes. These would be categorized as “Escalated Requests”.

Query: Any communication from a customer for the primary purpose of requesting information about the company and/or its services.

 

Feedback / Suggestion / Complaint Form

       
       

 

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Read what our Customers say...

The fastest service I have encountered. They had a very efficient and quick approach towards my visa for Canada. The express entry service is genius! I received my visa very quickly and other immigration formalities were taken care of in a timely manner as well.

Sehrish

Satisfied.

Rohan Dutta

ISA Global has a high reputation around the country and they are best in class agency which can even help people who have zero knowledge about the abroad education and career. From career counseling to exam preparations and visa process, everything is dealt at one place where success rate, customer satisfaction are very high.

Salil Bhardwaj

Satisfied with their services. Quick response to the queries and friendly guidance is really appreciable. Good job!

Aditya Ranjan

All my freind have gone to CANADA. I also wanted to go. Thank You isa global!

Harpreet

Thank you ISA Global for your good services. My dream come true just because of your help.

Suresh Yadav

Thanks for helping me to immigrate Canada. It was a great experience with ISA and their staff.

Sudeepti Roy

Very helpful consultant and hassle free service.

Bhuvan Bora

It was a great experience with ISA. Got my visa for Australia on time.

Suraj Maan

The team of ISA Global is very cooperative and you don't have to worry about any legal procedure. I really had an amazing experience with ISA Global.

Smriti