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Complaint Resolution

A written acknowledgement is sent to the complainant within 3 working days of the receipt of the complaint/grievance.

All complaints are forwarded to the Operations Manager who is responsible for the resolution of complaints / grievances in respect of customer’s service. She is responsible for ensuring closure of all complaints received by the delivery team.

If the Operations manager feels that it is not possible at her level to solve the problem the matter is escalated to appropriate higher authority as laid down in the internal guidelines.

The company strives to resolve the complaint at the earliest, in most cases within maximum one week. If the complaint is not resolved within this period, it is automatically escalated to the senior management.

A complaint is considered as disposed off and closed when
  1. The company has acceded to the request of the complainant fully.
  2. Where the complainant has indicated in writing, acceptance of the response of th Company
  3. Where the complainant has not responded to the Company within 4 weeks of the company’s written response.

Read what our Customers say...

Satisfied with their services. Quick response to the queries and friendly guidance is really appreciable. Good job!

Aditya Ranjan

ISA Global has a high reputation around the country and they are best in class agency which can even help people who have zero knowledge about the abroad education and career. From career counseling to exam preparations and visa process, everything is dealt at one place where success rate, customer satisfaction are very high.

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kashish

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Manorama

Amazing experience with ISA Global. They helped me with processing my VISA for Canada.

Bhuvan Bora


Feedback from our clients...

Amazing

Down to earth seminar.

Dattaraj Sardessai


Interactive Session

It was good session and very interactive.

Mukul Kumar


Clear doubts

Clear my all doubts and positive next step.

Manish Kumar Vimal


Excellent

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Ben Hussain


Interesting session

Came to know about clearly the PR Visa/ Work Visa and immigration status of countries.

kamal kumar.k


Nice session

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A . Vairasudhan


Very interactive seminar

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Christy Anita Sonia


Good Session

Good Session with many doubts cleared.

Praveen