Complaint Resolution

A written acknowledgement is sent to the complainant within 3 working days of the receipt of the complaint/grievance.

All complaints are forwarded to the Operations Manager who is responsible for the resolution of complaints / grievances in respect of customer’s service.

If the Operations manager feels that it is not possible at her level to solve the problem the matter is escalated to appropriate higher authority as laid down in the internal guidelines.

The company strives to resolve the complaint at the earliest, in most cases within maximum one week. If the complaint is not resolved within this period, it is automatically escalated to the senior management.

In case of disputes if any, the aggrieved party shall serve notice to the opposite party addressing the grievances before initiating any legal actions/complaints, and the opposite party is bound to redress the grievances or in the alternative to give satisfactory reply within 30 days of the receipt of the notice and if not satisfied by the reply, the aggrieved party can approach the courts of law in Delhi for the appointment of an arbitrator under the Arbitration and Conciliation Act in its amended forms and the decision of the Arbitrator shall be final. The courts in Delhi shall have exclusive jurisdiction on any issues arising out of or connected with the agreement.

A complaint is considered as disposed off and closed when
  1. The company has acceded to the request of the complainant fully.
  2. Where the complainant has indicated in writing, acceptance of the response of th Company
  3. Where the complainant has not responded to the Company within 4 weeks of the company’s written response.

Read what our Customers say...

I am happy with their services. They give timely response to the queries and clear all related doubts. Good job ISA.

Vimal Tiwari

My husband is living in Australia and it was time for me to accompany him. ISA Global helped me through the way.

Sunita

Before i came to ISA I used to think immigration is a tough process. Thanks to their staff for making it a breeze for me and my husband.

PRIYA SEMWAL

Amazing experience with ISA Global. They helped me with processing my VISA for Canada.

Bhuvan Bora

Cordial staff and organized way of working. I like their service.

Mehak Gupta

A good company for those seeking help in immigration. Recommended.

Byakchampui

excellant

SANDEEP KUMAR VERMA

Happy with their services.

Pawan Sinha

I want to work in Canada

Mohammad Aslam

Great assistance by ISA staff. They were professional while resolving my concerns.

Prabhu Sahay


Feedback from our clients...

Feedback

It was a wonderful seminar. The information presented was so helpful. The speaker was so engaging and helpful. I am very much interested in taking our relationship forward.

Madhubabu


Seminar n process

Seminar is very motivate and after complete Seminar the way of approaching process really test the clients reactions from all the ways like acceptance nature, decision making, knowledge about what is really require to get global exposure. As of now observed this let me continue journey with ISA global for better n higher level stages to reach my desired goal.

Bhushanam


Seminar Regarding Immigration

The Seminar was indeed Of great help.

Shavez


Feedback

It was great to attend the seminar and learnt few things. I am in touch with Harini, and she is constantly following it up with me on the process. She is very polite and explines things in a great manner.

RAJASEKHAR


Immigration Process Overview

The seminar was very informative and has covered most of the points. Hoping the second step that is the 2 weeks program will be as interactive as the seminar and will cover all the points that could not be covered in the seminar and others too in order to take the next step forward.

Sandhya


Seminar Feedback

Seminar was quite informative, must for a person planning to immigrate. Also follow up is strong, I think getting associated with ISA, you won't be able to miss timelines as they work faster than you.

Manoj Kumar


Quality content

The quality of the content was very good, lot of research has gone into preparing the slides.

Vinay


Life changing seminar

If all goes well l may be placed in one of the best international company earning in dollars. Keeping finger crossed!

Sandeep


Seminar

it was great and I signed up for the counselling. Kudos all around!

Hritvick


Seminar is informative

Seminar is good

Mounika


Seminar and evaluation feedback

As of now things are going very smooth as per the expectation. I am hoping to get the best support throughout my PR.

Veeranjaneyulu


Feedback

The seminar was very helpful. It gave a proper information to those who are willing to travel abroad. I had few questions related to the visa process and the choice of counties, etc which were clear in the seminar. I had a connect with Randeep and he is very helpful and supportive in explaining me the entire process. I am looking forward for a better connect and good future prospect with ISA. Thanks!

Utsav


Feedback on seminar

It was a good informative session and helped me made up my mind to go forward with this project

Sneha


Guidance required for IELTS

I attended seminar and it was very impressive. It was concluded that it the right time to step forward immediately. Your Guidance required to crack IELTS in one attempt. I have already applied for German Job Seeker Visa and want to invest myself for Canada/Australia visa process.

Ashutosh


PR

It was so fruitful

Mubarak Ali


PR process

I have got the required information related to PR process to different countries, motivation about the future, better work life opportunities and personal life in other countries.

Ajay Chowdary


Canada PR

Hello iSA Global, It was nice attending your session. It was a very informative seminar, covered almost all aspects and cleared all the doubts. Once again Thank you very much

Mahati


Feedback

Good seminar,very informative.

Nijodavis


Feedback

Very good conference,that was my first experience. With regards Nijodavis

Nijo Davis


Seminar

Very much informative, and useful seminar.

Tushar


feebback

I am so happy to meet our Director Anurag Sir and the seminar was very useful . I want to understand more about the PR for Canada .

rengarajan


Seminar and Post Seminar follow up

Seminar was upto the point and cleared lot of doubts lingering in and around the immigration part. Awaiting counselling as it will be the process which will guide us through. Hope to meet up soon.

Pankaj


very Informative seminar

I like the way the seminar which was presented by Abhijeet

Ramarao


Excellent Seminar by Abhijit

The seminar is very informative and am looking forward to work with you.

Naga Srinivas


Feedback

Seminar was very informative. Happy to know lot of things about immigration.

Vaibhav


Feedback

Need to consult in.detail Seminar was good and an eye opener

Punit


canada pr

seminar was good, helped me go through immigration process, and was able to clarify most of my doubts

abhimanyu


Seminar

Seminar was very much informative. It gave me basic insights about the immigration process.

Nitish


Feedback about seminar

Seminar was really good. Looking forward for a positive outcome.

Garima


Seminar feedback

The seminar was engaging and had the right information to get started.

Somasundar


Feedback of Seminar held on 28 /04 /18

The Seminar which was held in Chennai was really virtuous. The director who presented the Seminar was really superb. Seminar is very informative and helpful to know the process of immigration. Some points are there which usually we are not aware. Couple of hours are worth it to devote time..

Venkatesh


Regarding Re-Settlement Abroad

Good Seminar. I like to check myself for PR in suggested countries by ISA Global. I like to discuss this face to face with your representative.

Chetan


Immigration

Useful seminar looking for clear doubt solving

Abhijeet


Seminar Learning

Seminar was very informative. It cleared my doubts regarding Canada PR. Got to know exactly scoring is done and my chances for Canada PR. Looking forward to work with ISA global.

Karan


Overall

Hi, The presentation was great and it clarified many of my questions. Mr. Abhijeet spoke my mind. Thanks, Nilesh

Nilesh


Immigration

On Saturday Seminar held at lakdikapool was amazing experience for me. to know where we are and whats your future goal in your life... Seminar was really good and he gave us all real time experience examples in whole sessions..

Feroz


Immigration to Canada

The seminar by Abhijeet sir has really thrown insight into my mind for immigration. I have realised that India is a heavily populated country and it makes sense to reduce the competition in order to build a career. More over I can have my family secured with Health & education which are basic needs of a human being.

Vijay


Seminar at Pune

Seminar was excellent and helpled us to finalize our decision about Immigration. Looking forward to proceed further with ISA.

Shraddha


seminar

VERY INFORMATIVE SEMINAR.

anoop


Seminar

Praveen


Feedback

Seminar was good in terms of brief about each aspect of immigration, after evaluation report & discussion with Randeep I can give feedback on this.

Abir


Lucknow seminar

It was a great time to know about basics n professional approach to immigration.

Dr ashwani


Seminar

It was very informative seminar, got to know about many new things regarding immigration.

Preety


Immigration

They have taken through a very clear path on how to achieve our dreams starting the immigration with out delaying. I have a serious decision on enrolling for immigration and take up the challenge, Let me look and feel the support what ISA will extend to me and stand with their words in helping my dreams come true.

Madhu


LLB

It was enlightening. Every issue was meticulously touched. Now the picture is very much clear.

vikash


Seminar feedback regarding

I was little confused about the migration process and after the seminar attend on 31/03/2018 I had more information about the migration process and the PR VISA. I am looking forward for the upcoming process

Pradeep


Seminar feedback

Seminar was very useful and I understood the immigration process through seminar only. I’m glad that I found ISA to process my PR

Gracia


Seminar

The seminar was very much informative and cleared most of my doubts. Looking forward for the next week counseling session.

Sameer


Seminar

Madhava


Feedback

Seminar was informative, speaker had covered all relevant areas and provided much useful information of all the procedures that are required for getting the PR of any country. I will be in touch with ISA for guidance. Neha

Neha


Immigration Seminar

The seminar was very informative and provided information on all the acute items during PR process. Looking forward for a personal discussion.

Sameer


Feedback on Seminar

Seminar was highly informative.They are providing all necessary information and also addressing the questions which are raised.So far everything looks perfect, waiting for the next steps.

Vamshi


Feedback form

Seminar helped me to solve my all problems and doubts

Jayesh


Valuable Information

We attended the seminar and it was very useful to understand the process and clear all our doubts and queries. We found the information and details provided in seminar are valuable to make a decision and process further on this decision.

Janani


feedback

Useful session for everyone, specially those who has myth for immigration.

ASAD


Thanks for the support

Mrinal has been very supportive and helped me with all of my questions.

Abhinav


Feedback

It was informative session in all aspects of immigration

Liji


IMMIGARTION OPPORTUNITIES

This seminar was good and very informative. This seminar has given information and now i can plan or work further to immigrate.

Mohmedasif


Feedback

The seminar was good and very informative.

Vijay


IELTS FEEDBACK

Todays session with the trainer went well. It was informative n she suggested to send a particular material in 2 days time

Ashish


SEMINAR

Seminar was useful for immigration and how could we proceed step by step with a given process details. looking forward closely to get in touch with iSA. Thanks for bringing more interests in immigration.

SURAJ


Thanks for time and clear descriptions

Thanks for time.

Kumar


Canada PR

Hi, I had a nice seminar on 2nd March. The team provided a sufficient information about PR processing, advantages and disadvantages of settling in Canada and Australia. I hope I will get Canadian Visa in an easy way through ISA. Thank you.

Adithya


Seminar was excellent

The seminar was well conducted and was very informative & motivational.

Sanjay


Assess of resume

I have attended the seminar on Sunday at GGN and I find it informative. Also submitted fees for assessment. So you are requested to assess my & my wife resume and revert at the earliest.

Pankaj


Information on immigration

Seminar was really informative as per my expectations. The data shown was really appreciable. Moreover most of the queries were resolved on the spot.

Ravi kant sharma


canada immigration

seminar was informative

Achint


Immigration

Informative and provided some clarity

Geet


Appreciated

It was a great seminar which cleared a lot of doubts and concerns.

Arijit


Interesting

Good interaction and seminar is interesting.

Malini


Impressive seminar

Understood necessary process on Canada Immigration, thanks a lot.

Nagarathinam


Impressive

Doubts and fears are addressed successfully and I am some more confident and serious about immigrating now

Vivek


Informative

Gives clarity to take decision.

priya


Helpful

Nice interaction, got all knowledge about how PR process.

Sanjay


Amazing

Down to earth seminar.

Dattaraj Sardessai


Interactive Session

It was good session and very interactive.

Mukul Kumar


Clear doubts

Clear my all doubts and positive next step.

Manish Kumar Vimal


Excellent

Very informative and excellent insight.

Ben Hussain


Interesting session

Came to know about clearly the PR Visa/ Work Visa and immigration status of countries.

kamal kumar.k


Nice session

Good presentation and i have learned the immigration process.

A . Vairasudhan


Very interactive seminar

Very nice and useful conference.

Christy Anita Sonia


Good Session

Good Session with many doubts cleared.

Praveen