Complaint Resolution

A written acknowledgement is sent to the complainant within 3 working days of the receipt of the complaint/grievance.

All complaints are forwarded to the Operations Manager who is responsible for the resolution of complaints / grievances in respect of customer’s service. She is responsible for ensuring closure of all complaints received by the delivery team.

If the Operations manager feels that it is not possible at her level to solve the problem the matter is escalated to appropriate higher authority as laid down in the internal guidelines.

The company strives to resolve the complaint at the earliest, in most cases within maximum one week. If the complaint is not resolved within this period, it is automatically escalated to the senior management.

A complaint is considered as disposed off and closed when
  1. The company has acceded to the request of the complainant fully.
  2. Where the complainant has indicated in writing, acceptance of the response of th Company
  3. Where the complainant has not responded to the Company within 4 weeks of the company’s written response.

Read what our Customers say...

I approached ISA Global to get a descent job in Canada and they helped me at every stage. They answered all my queries, helped me to get good score in IELTS exam and managed all the VISA application formalities. Thank you ISA Global.


My husband is living in Australia and it was time for me to accompany him. ISA Global helped me through the way.


I am looking for immigration work visa . My age is 53 years. As per immigration rules Hong Kong considerable or not. Looking for job as a applied art /graphic design /communication design lecturer. I GRADUATED FROM CALCUTTA UNIVERSITY ( Govt college of art and craft Calcutta, 2 years preparatory +3 years Hons - 5 years course degree course. exp - more than 15 years in advertising as creative director( MNC BASED WORLDWIDE ORGANISATION. Thanks & Regards gautam

Gautam Dandapath

They were really helpful and professional while resolving my concerns. I feel good about choosing ISA as my immigration assistant to Canada.

Preeti Sharma

I want to work in Canada

Mohammad Aslam



My friend advised to consult ISA global for immigration. Services are amazing and hassle free. They have true professionalism. I would recommend.

Sanjay Sinha

It was a brilliant experience with ISA Global. I wanted to apply visa for myself. My friend introduced me about ISA Global. I got the help of ISA in applying for PR visa. They completed my visa process fast and professional way. I would recommend their services to anyone looking for immigration assistance.


ISA Global offered a friendly assistance during my immigration process. I am completely satisfied with their services.

Neetu Ahuja

A good company for those seeking help in immigration. Recommended.


Feedback from our clients...


Good interaction and seminar is interesting.


Impressive seminar

Understood necessary process on Canada Immigration, thanks a lot.



Doubts and fears are addressed successfully and I am some more confident and serious about immigrating now



Gives clarity to take decision.



Nice interaction, got all knowledge about how PR process.



Down to earth seminar.

Dattaraj Sardessai

Interactive Session

It was good session and very interactive.

Mukul Kumar

Clear doubts

Clear my all doubts and positive next step.

Manish Kumar Vimal


Very informative and excellent insight.

Ben Hussain

Interesting session

Came to know about clearly the PR Visa/ Work Visa and immigration status of countries.

kamal kumar.k

Nice session

Good presentation and i have learned the immigration process.

A . Vairasudhan

Very interactive seminar

Very nice and useful conference.

Christy Anita Sonia

Good Session

Good Session with many doubts cleared.