Complaint Resolution

A written acknowledgement is sent to the complainant within 3 working days of the receipt of the complaint/grievance.

All complaints are forwarded to the Operations Manager who is responsible for the resolution of complaints / grievances in respect of customer’s service.

If the Operations manager feels that it is not possible at her level to solve the problem the matter is escalated to appropriate higher authority as laid down in the internal guidelines.

The company strives to resolve the complaint at the earliest, in most cases within maximum one week. If the complaint is not resolved within this period, it is automatically escalated to the senior management.

In case of disputes if any, the aggrieved party shall serve notice to the opposite party addressing the grievances before initiating any legal actions/complaints, and the opposite party is bound to redress the grievances or in the alternative to give satisfactory reply within 30 days of the receipt of the notice and if not satisfied by the reply, the aggrieved party can approach the courts of law in Delhi for the appointment of an arbitrator under the Arbitration and Conciliation Act in its amended forms and the decision of the Arbitrator shall be final. The courts in Delhi shall have exclusive jurisdiction on any issues arising out of or connected with the agreement.

A complaint is considered as disposed off and closed when
  1. The company has acceded to the request of the complainant fully.
  2. Where the complainant has indicated in writing, acceptance of the response of th Company
  3. Where the complainant has not responded to the Company within 4 weeks of the company’s written response.

Read what our Customers say...

We know you for your good services ISA Global. Kudos!

Salabh Mishra

They were really helpful and professional while resolving my concerns. I feel good about choosing ISA as my immigration assistant to Canada.

Preeti Sharma

The team of ISA Global is very cooperative and you don't have to worry about any legal procedure. I really had an amazing experience with ISA Global.


It was a brilliant experience with ISA Global. I wanted to apply visa for myself. My friend introduced me about ISA Global. I got the help of ISA in applying for PR visa. They completed my visa process fast and professional way. I would recommend their services to anyone looking for immigration assistance.


Before i came to ISA I used to think immigration is a tough process. Thanks to their staff for making it a breeze for me and my husband.


Thanks for helping me to immigrate Canada. It was a great experience with ISA and their staff.

Sudeepti Roy

I had a good experience with ISA global. The customer service is the best I have come across thus far. They did not just help me with my student visa, they also helped me with my IELTS exam preparation! They are the best in the business.

Sonia Dsouza

Cordial staff and organized way of working. I like their service.

Mehak Gupta

Cordial staff and organized working process. I recommend ISA Global to all.

Pratibha Chabra

Overall experience was good. Worth a try.

Neha Kaul

Feedback from our clients...







Seminar was good in terms of brief about each aspect of immigration, after evaluation report & discussion with Randeep I can give feedback on this.


Lucknow seminar

It was a great time to know about basics n professional approach to immigration.

Dr ashwani


It was very informative seminar, got to know about many new things regarding immigration.



They have taken through a very clear path on how to achieve our dreams starting the immigration with out delaying. I have a serious decision on enrolling for immigration and take up the challenge, Let me look and feel the support what ISA will extend to me and stand with their words in helping my dreams come true.



It was enlightening. Every issue was meticulously touched. Now the picture is very much clear.


Seminar feedback regarding

I was little confused about the migration process and after the seminar attend on 31/03/2018 I had more information about the migration process and the PR VISA. I am looking forward for the upcoming process


Seminar feedback

Seminar was very useful and I understood the immigration process through seminar only. I’m glad that I found ISA to process my PR



The seminar was very much informative and cleared most of my doubts. Looking forward for the next week counseling session.





Seminar was informative, speaker had covered all relevant areas and provided much useful information of all the procedures that are required for getting the PR of any country. I will be in touch with ISA for guidance. Neha


Immigration Seminar

The seminar was very informative and provided information on all the acute items during PR process. Looking forward for a personal discussion.


Feedback on Seminar

Seminar was highly informative.They are providing all necessary information and also addressing the questions which are raised.So far everything looks perfect, waiting for the next steps.


Feedback form

Seminar helped me to solve my all problems and doubts


Valuable Information

We attended the seminar and it was very useful to understand the process and clear all our doubts and queries. We found the information and details provided in seminar are valuable to make a decision and process further on this decision.



Useful session for everyone, specially those who has myth for immigration.


Thanks for the support

Mrinal has been very supportive and helped me with all of my questions.



It was informative session in all aspects of immigration



This seminar was good and very informative. This seminar has given information and now i can plan or work further to immigrate.



The seminar was good and very informative.



Todays session with the trainer went well. It was informative n she suggested to send a particular material in 2 days time



Seminar was useful for immigration and how could we proceed step by step with a given process details. looking forward closely to get in touch with iSA. Thanks for bringing more interests in immigration.


Thanks for time and clear descriptions

Thanks for time.


Canada PR

Hi, I had a nice seminar on 2nd March. The team provided a sufficient information about PR processing, advantages and disadvantages of settling in Canada and Australia. I hope I will get Canadian Visa in an easy way through ISA. Thank you.


Seminar was excellent

The seminar was well conducted and was very informative & motivational.


Assess of resume

I have attended the seminar on Sunday at GGN and I find it informative. Also submitted fees for assessment. So you are requested to assess my & my wife resume and revert at the earliest.


Information on immigration

Seminar was really informative as per my expectations. The data shown was really appreciable. Moreover most of the queries were resolved on the spot.

Ravi kant sharma

canada immigration

seminar was informative



Informative and provided some clarity



It was a great seminar which cleared a lot of doubts and concerns.



Good interaction and seminar is interesting.


Impressive seminar

Understood necessary process on Canada Immigration, thanks a lot.



Doubts and fears are addressed successfully and I am some more confident and serious about immigrating now



Gives clarity to take decision.



Nice interaction, got all knowledge about how PR process.



Down to earth seminar.

Dattaraj Sardessai

Interactive Session

It was good session and very interactive.

Mukul Kumar

Clear doubts

Clear my all doubts and positive next step.

Manish Kumar Vimal


Very informative and excellent insight.

Ben Hussain

Interesting session

Came to know about clearly the PR Visa/ Work Visa and immigration status of countries.

kamal kumar.k

Nice session

Good presentation and i have learned the immigration process.

A . Vairasudhan

Very interactive seminar

Very nice and useful conference.

Christy Anita Sonia

Good Session

Good Session with many doubts cleared.