Introduction

In the present competitive scenario, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for service organizations where customer service and customer satisfaction should be the prime concern of any organization. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances. The review mechanism should help in identifying shortcomings in service delivery. Our policy on grievance redressal follows the under noted principles:

  • Customers be treated fairly at all times
  • Complaints raised by customers are dealt with courtesy and on time
  • Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the company to their complaints.
  • The company will treat all complaints efficiently and fairly.
  • The company employees must work in good faith and without prejudice to the interests of the customer.

Internal mechanism to handle Customer complaints/ grievances

Operations Manager is responsible for the resolution of complaints/grievances in respect of customer’s service . She would be responsible for ensuring closure of all complaints received by the delivery team. It is her foremost duty to see that the complaint should be resolved completely to the customer’s satisfaction and if the customer is not satisfied, then s/he should be provided with alternate avenues to escalate the issue. If the Operations manager feels that it is not possible at her level to solve the problem the matter would be escalated to appropriate higher authority as laid down in the internal guidelines. The company would have in place a system driven escalation process, if the complaint remains unresolved beyond the turn around time at any particular stage. Complaint received should be analyzed from all possible angles. Specific turn around times would be set up for handling complaints and disposing them at all levels. Time frame for resolution of complaints would be documented for internal tracking and monitoring. Communication of company’s stand on any issue to the customer is a vital requirement. Complaints received which would require some time for examination of issues involved should invariably be acknowledged promptly.


Interaction with customers

The company recognizes that customer’s expectation/requirement/grievances can be better appreciated through personal interaction with customers by company’s staff. Periodic customer interaction will give a message to the customers that the company cares for them and values their feed back/suggestions for improvement in customer service. Many of the complaints arise on account of lack of awareness among customers about the company’s services and such interactions will help the customers appreciate the services better. As for the company, the feedback from customers would be valuable input for revising its services to meet customer requirements. The company would also facilitate for providing customer feedback on the company’s website.


Sensitizing operating staff on handling complaints

Staff should be made aware of the complaints handling and properly trained for handling complaints. We are dealing with people and hence difference of opinion and areas of friction can arise. It would be the responsibility of the senior management to ensure that internal machinery for handling complaints / grievances operates smoothly and efficiently at all levels.

Read what our Customers say...

Heard about it from my friend. Interested in attending a seminar of them and then wanted to proceed further with that

Ajay Kumar

Happy with their services.

Pawan Sinha

My husband is living in Australia and it was time for me to accompany him. ISA Global helped me through the way.

Sunita

Before i came to ISA I used to think immigration is a tough process. Thanks to their staff for making it a breeze for me and my husband.

PRIYA SEMWAL

Thank you ISA Global for your good services. My dream come true just because of your help.

Suresh Yadav

I want to work in Canada

Mohammad Aslam

Great assistance by the counselors. Happy that i choose ISA for immigration.

Kamal Taneja

excellant

SANDEEP KUMAR VERMA

They helped me in IELTS preparation to immigrate Canada. Good experience with ISA.

Krishn Kant

The team of ISA Global is very cooperative and you don't have to worry about any legal procedure. I really had an amazing experience with ISA Global.

Smriti

Feedback from our clients...

Informative session

Speaker was very impressive.. Liked the information provided in the seminar.

Abhishek


Regarding immigration process.

Seminar was really good.It made me understand how eligible I am as I was completely unaware of the process.Pros and Cons of immigration were explained in detail. I am pleased to inform that attending this seminar was really worth my time.

Priscilla


Informative One

Liked the seminar process & clarity of information is conveyed properly. Constant input provision & data gives me clear understanding refuting the half doubted thoughts.

Jithin


Seminar Immigration Canada

The seminar was superbly designed and the process is very smooth.. Wish you all the best

Pratik


Feedback regarding seminar

The seminar has cleared all my doubts regarding the steps to be followed for PR process.

Sunitha


Seminar feedback

Seminar was really good and full of information

Varun


IELTS

Seminar was very good and really knowledgeable.

Rajendra


Immigration

The seminar was informative. I have to start the process now.

anupam


Immigration

The Introductory seminar was superb & quite informative for applying immigration in various countries with latest update.

vishal


Seminar feedback

Seminar was quite good and Informative. Looking forward for more assistance

Vaishali


PR

Seminar was good and got complete information on Canada PR, looking forward to enroll. Thanks Aneel

Aneel Kumar


Canada Immigration

Great Seminar, provided me with a great deal of clarity regarding immigration and the process further.

Nansi


Seminar and presentation

Seminar presented was systematic and does highlight the benefits of Immigration. IPresenation was to make quick decision for individuals who are 50:50 chance of taking this big step of moving out.

Srinivas V


Really helpful

Seminar was really appreciated with esteemed knowledge for Pr process.I thanks to team members for handling seminar in a better way

Gurpreet


Seminar

The seminar was good and informative, came to know about immigration process and to which countries we can immigrate to depending upon our eligibility.

Ayyappa


Immigration

Good experience, I attended seminar and got to know many things regarding seminar where I never heard before.I hope it will help me in future for immigration procedure. Thanks Regards

Niti


Good

The seminar was excellent. Thank you for it.

Sheikh Abdul


NA

The seminar was fantastic and motivating.

Nirmallya


Seminar on PR for Canada

The seminar was good and very much informative.

Vijay Hiraman


Canada PR Visa

Seminar was nice. After attending it i came to know many new things about immigration, and the reason why one should immigrate.

Kevin


Seminar

Have attended the seminar, quite informative from PR perspective. Rest yet to know them.

Shreya


Feedback on Seminar

The seminar was good. It covered a lot of topics which increased my awareness.

Arpit


More Information

I think more information should be given on skills required for process and jobs available for skills we posses

Rohit


Orientation to global immigration.

Mind blowing seminar. At par excellence. Vast experience to immigration.

DR PRAVEEN


FEEDBACK

seminar was good. Hope to see the next operation for PR

SUBRAMANI


ISA seminar 30 Jun 2018

It is a great seminar about how to approach immigration process and clear IELTS to get PR. Overall seminar was excellent. Thanks you ISA team.

Rakesh


Feedback

The seminar was awesome, came to know a lot about immigration and the reason one should immigrate

Arijit


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The seminar was very helpful, and informative. Most of my doubts were cleared after attending the seminar. Hope to see the same service from the ISA team.

Muzeeb


Seminar

Good informative session

Ravindra.Suresh


immigration

It was short, simple but effective. Offcourse there are lot of question which cant be answered in span of 3hrs, so i would suggest that Seminar should be followed by one on one discussion immediately so that decision making become quicker as many fears get answered post discussion.

kshitija


seminar

The way the seminar was structured with all statistics and data made me clear on all my doubts. By which it has brought me to clear idea on what to be done next. Looking forward to further discussions. Thanks.

Yoganand


seminar

It was good experience and eye opener and i hope you will help us to achieve our goal..

SANGEETA


PR Visa

It was good experience with ISA team and though its initial phase to judge and come to a apparent result. Hoping forward to work with ISA team.

Prabhat


ISA Global Immigration Seminar

The seminar was quite good. It has clarified most of the questions I was having related to working abroad, job opportunities, benefits, best countries to work for and PR process. Inshort the seminar gave me a clear picture and looking forward to it. Thanks ISA.

Syed


Counseling

Counseling really help us .Looking forward for more assistance for future sessions .

SADIQ


Seminar

It was good informative session. Can be a bit short. Overall it gives a general idea and helps in taking further decision on migration.

umesh


First meeting / counselling

Initially we dint had any knowledge about the process .It was a good understanding from unknown to known . My coach knows it all .

SADIQ


Canada migration

It was very informative. So many doubts related to migration has been resolved

Rahul


Seminar

Fruitful seminar. To the point

Ratish


Seminar Feedback

Seminar was really helpful to undeestand entire process from end to end. ISA really help hard to achiev one's individuals goals. They attended all open questions and clear mind of individuals towards their aim. I am feelinh positive and ya definately looking forward to associate with ISA.

Shivam


Feedback

I attended the seminar and got an in depth idea about the process and above all learned about the benefits of immigrating. It was well explained with facts and figures.

Amit Kumar


Feedback on Seminar

It was an excellent seminar and it benefitted me in multiple ways. It gave me a lot of confidence and encouragement. Many thanks to the team!

KARAN


Seminar

Very good experience

Shailesh


About Immigration.

I got a lot of tips about Immigration and the process of immigration.

Abhishek


Canada PR

The seminar was very good. Good amount of information provided within the given amount of time.

vikram


Seminar

Basic clarity provided about immigration and many aspects related to it. Thanks.

Krunal


Feedback on Seminar

Seminar which I have attended was really helpful and got clear picture on immigration process as well as job related informations . Anurag speech in all aspects was really motivational and it tends all to look forward to proceed further

Kalaivanan


do we get jobs related to our experience

overall good, may be one and one session will help to clear my doubts.

Banumathy


FeedBack on seminar

HI One of the good seminar i had attended till now. The way of explanation of PR visa process and steps they fallowed is very good. Zero knowledge person can get a good percent of knowledge on pr visa process and selection of countries.

Balaji


Seminar in Hyderabad

I really liked and understood the points shared in the seminar. Looking forward to put my understanding to action.

Anjali


Seminar in Pune

Seminar is eye opener

Jagadishchandra


Seminar

Very nice information regarding the immigration process.

Naveen


Immigration

Nice Seminar

Vikalp


Immigration system

Overall, I found good in seminar. The seminar was informative. I came to know several things about immigration process. Hope will soon meet with the personal manager and will solve my queries, which I have.

Kasturi


Feedback

Seminar was very informative. I learnt different aspects of immigration which was undoubtedly good. Thanks for the guidance

Harisaikrishna


Immigration

Seminar was good and informative. Catch-up you guys for further process.

Yavvari


About seminar

Very good seminar, information shared in seminar was very important to us

Nitin


Immigration seminar

Seminar attended for immigration procedure, Canada PR, awesome experience

Nishant


Seminar

Seminar is very helpful. Helped us to understand the process in higher level. Looking forward to proceed with the visa process.

Jayadevi


Feedback

The seminar was informative, interactive and really motivational for the people thinking about Canada/Australia immigration.

Vinayak


Seminar Feedback

I have recently attended the seminar in Delhi which assisted me in clearing my doubts. Looking forward for PR visa process and jobs on shore. Regards, Aditya Malik

Aditya


Looking for Canada PR with Best Team

Connected with Mrinal and has good experience so far.

Gaurav


Seminar was easy to understand and we have learnt even a little more about our ambition.

Effective seminar class that took our thoughts to the next step. Now we have clear understanding on few things about immigration process, choosing the right Country, right province and etc. Seminar was much helpful.

Mrs. Saranya


Immigration seminar in Chennai

Overall its very useful for beginners..

SENTHIL


information

I am very much impressed with seminar .I had the good information

Narayana


Informative session

I was eagerly looking for seminar like this. It helped me alot take decision.

Dilip


Everything looks good.

Sagar


Feedback

Overall good experience

Harshad


Seminar Feedback

The seminar was excellent and we got some useful inputs regarding the immigration process. Looking forward to satisfy my Canadian PR & Canadian job dreams with ISA Global. Sandeep

Sandeep


Immigration

Attended the seminar on Saturday. Have firmed up my view on immigration, would like to know how and look forward to the support. regards, Sanaj

Sanaj


CV's Format

First of All thank you very much for the Seminar and I must say It was a Impressive session. Only one thing came into my mind that post seminar when you are asking for CV's from individuals as single or family you should provide a CV format which is good for you as well as for candidate. Because this will give you all information from all the candidates in the format and candidates will you the required information only as per your requirement to assess them. Thanks & Regards Sandeep

Sandeep


Seminar

Dear concern, 1.Seminar was very good more than expected. 2. It is nice to have your hands to push me towards my goals. 3. I hope further process will also be as same level shown to me till now. 4. Specially I like your step by Step Process.

SHAHBAZ


Counseling

Sonali


Seminar ISA

It was very eye opening for me. I am keen on starting the process for PR visa as quickly as possible.

Annabel


Seminar

Everything was precise and to the point.

Raghav


Seminar was nice

It was good and interactive session overall.

Vicky


Immigration

I am happy with ISA Immigration team , as they promised that they will contact us regularly and they are doing it.

Bonkuri


Feedback

Thank you for a wonderful seminar, it was good on so many points. The testimonials you spoke of and watching and interacting with the different motivation peach helps everyone enormously. Your course was informative and interactive which gave us practice and examples of what it can do was most important.

Ramu


Seminar 25th Feb Gurgaon

The seminar was very informative and looking forward to a great relationship with ISA

Partha


Seminar

The seminar was quite informative however it should have touched upon the total expenses that a candidate would incur in the entire process.

Mohak


Impressive

Good interaction , The session was so informative.

Nizamuddin


Impressive

Very interactive, Q&A helped to clear the doubts. Elaborated the process nicely.

Dakshesh


Impressive

Great opportunity to learn and understand the risks and benefits of going aboard.

Jaya


Interactive Session

Very well said, very informative, clearly understood the PR procedure.

Akshata


Interesting

Absolutely informative. In a better place to make a decision.

Harit


Very informative

The session was good and informative about immigration process.

Keshav


Well Explained

Well described the reason for looking to immigration.

Amit Kumar Gupta


Informative session

Got a clear picture for immigration.

Abhishek Mitra


Nice session

Nice session about the PR process and the requirements.

R.Gopinath


Very informative seminar

It was good seminar of quality information.

Rahuram Gopalkrishnan